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Privacy Policy

At Marvel Psychaitric, accessible from https://marvelpsychaitric.org , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Marvel Psychaitric and how we use it.
 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information, such as your name, email address, phone number, and mailing address
  • Demographic information, such as date of birth and gender
  • Insurance and billing information, such as insurance provider, policy details, and payment information
  • Health-related information that you choose to share with us as part of scheduling, intake forms, evaluations, or treatment
  • Appointment information, such as preferred location, time, and type of visit (in-office or telehealth)
  • Technical information, such as IP address, browser type, device information, and pages visited when you use our website

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing and managing psychiatric and mental health services
  • Scheduling, confirming, and managing appointments, including telehealth visits
  • Communicating with you about your care, including reminders, updates, and follow-ups
  • Responding to your questions, messages, and support requests
  • Processing payments, insurance claims, and billing-related matters
  • Operating, maintaining, and improving our website and services
  • Protecting the security and integrity of our systems
  • Complying with legal, regulatory, and healthcare-related obligations

3. How We Share Your Information

We may share your information with:

  • Our clinical and administrative staff involved in your care and practice operations
  • Insurance companies, billing services, and financial institutions, as needed to process claims and payments
  • Service providers and vendors that help us operate our website, appointment systems, communication tools (including email and SMS), and other practice management functions, under confidentiality obligations
  • Government agencies, regulators, law enforcement, or other parties when required by law or to protect the rights, safety, or health of patients, staff, or the public

We do not sell your personal information.

When you provide your mobile phone number and consent to receive text messages, you agree that we may send you SMS messages related to your appointments, care, and practice updates. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP or following the instructions provided in the message.

SMS consent is not shared with third parties. We do not sell or share your SMS consent or SMS-related personal information with third parties or affiliates for their own marketing purposes.

4. SMS Communications and Consent

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience, understand how our website is used, and support basic functionality. Cookies are small files stored on your device.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Links to Other Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services may be used to provide care for children with the consent of a parent or legal guardian. We do not knowingly collect personal information directly from children through the website without appropriate consent. If you believe a child’s information has been provided to us without proper consent, please contact us so we can take appropriate action.

9. Your Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information, such as the right to access, update, or request deletion of your information, or to limit certain uses or disclosures. To exercise these rights, please contact us using the information below.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Marvel Psychiatric Services
East Orlando Office: 1277 N Semoran Blvd Suite 103, Orlando, FL 32807
Longwood Office: 450 W State Road 434, Suite 2030, Longwood, FL 32750
Phone: 407-502-4580
Email: info@marvelpsychiatric.org
Website: https://marvelpsychiatric.org

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after any changes are posted means you accept those changes.

You may also wish to review our HIPAA Notice of Privacy Practices Summary.

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